Thank you for choosing Techsolves S.R.L. for your web development and digital product needs. We strive to provide high-quality products and services and want you to be completely satisfied with your purchase. Please read this Refund and Returns Policy carefully to understand our terms regarding refunds, returns, and cancellations.
1. General Information
This policy applies to all purchases made through our website and services, including custom development projects, digital products such as website templates, logos, plugins, CRM software, and any other solutions we offer.
2. Digital Products
No Refunds on Downloaded Products: Due to the nature of digital goods, all sales are final and non-refundable once the product has been downloaded, accessed, or delivered electronically. This includes website templates, plugins, logos, digital assets, and software.
Before Purchase: We encourage you to review product descriptions, previews, and documentation carefully before purchasing. If you have any questions, please contact us prior to buying.
Defective or Non-Working Products: If you experience issues with a digital product, please contact us within 14 days of purchase. We will work to provide support, bug fixes, or a replacement product if applicable.
3. Custom Development Services
Custom web and application development projects are subject to the terms agreed upon in the service contract or proposal.
- Refund Eligibility: Refunds may be granted only if we fail to deliver the agreed-upon services or deliverables within the specified timeline, or if the final product significantly deviates from the contract specifications.
- Request Process: To request a refund, you must notify us in writing within 14 days after project delivery or milestone completion, providing detailed reasons.
- Partial Refunds: Partial refunds may be offered depending on the amount of work completed and delivered.
- Dispute Resolution: In the event of a disagreement, both parties agree to seek resolution through mediation before pursuing legal action.
4. Returns and Exchanges
As our products are digital or custom-made, physical returns or exchanges are not applicable.
If a purchased product or service does not meet the described specifications or is defective, please contact us immediately so we can resolve the issue via repair, replacement, or support.
5. Order Cancellations
- Digital Products: Orders for digital products cannot be canceled once payment is confirmed and the product has been made available.
- Custom Services: Cancellation requests for custom development projects must be submitted in writing. Cancellation fees may apply depending on the work completed at the time of cancellation.
6. Payment and Refund Processing
Refunds, when approved, will be processed using the original payment method. Please allow up to 14 business days for the refund to appear on your statement.
7. Limitation of Liability
Techsolves S.R.L. is not liable for any indirect, incidental, special, or consequential damages arising out of or related to your purchase or use of our products or services. Our total liability is limited to the amount paid for the product or service.
8. Contact Us
If you have any questions, concerns, or refund requests, please contact us promptly:
Techsolves S.R.L.43 Fantanilor Street, Block B14, Apartment B39,
Iasi, Iasi County, Romania
Phone: +40 (732) 588 135
Email: [email protected]